Refund Policy

Advance Payments

Advance payments are used to reserve project time, review requirements, and begin planning or development. If work has not started, you can request a refund review within 7 days of payment.

When Refunds May Be Reduced

Refunds may be reduced or unavailable where project planning, design, development, consultation, third-party setup, or other agreed work has already started. Any completed work, purchased services, domain, hosting, plugin, template, or third-party fee may be deducted.

Monthly Maintenance

Monthly maintenance payments cover support time, updates, checks, and agreed service availability for the selected period. Used or active maintenance periods are normally non-refundable.

Project Cancellation

If you cancel a project after work has started, any refund will be based on the amount paid minus completed work, reserved time, and non-refundable third-party costs.

How to Request a Refund

Email hello@example.com with your name, payment date, order details, and reason for the request. Refund decisions are reviewed case by case.

Stripe Processing

Approved refunds are processed through Stripe where possible. Bank or card processing times depend on Stripe and your payment provider.